Customer Assistance Program
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Our team is available Monday to Friday from 8am-8pm EST and Saturday and Sunday
from 10am-6:30pm EST to
Ensuring we can continue to support, and provide the help you need today, is a key priority for our
We know that many of you, along with millions of other Canadians, may be facing financial hardships
result of the evolving COVID-19 situation. In order to best help you manage through these trying
we have developed a Customer Assistance Program designed to provide solutions that meet your unique
There are several tools within our Customer Assistance Program designed to help you manage through
unique situation. If you are looking for help, please know we are here for you. Call your local branch
or our call center at 1-888-502-3279 and we’ll help you find an option that meets your needs.
• Loan Protection Insurance: If you have purchased our Loan
Protection Plan, you may be covered for up to 6 months of payments as a result of job loss or
If you would like more information or would like to start a claim, click here.
• Payment Deferrals: If you need to temporarily defer a payment to provide you with
immediate financial relief, we can help. Contact your local branch for details
• Term Extensions: If you are looking for help to reduce the amount of your payments,
extending the term of your loan may help you reduce the amount of your payments in order to better
your current budget.
We are committed to continuing to work closely with our employees and customers to deliver the
levels of customer service while ensuring the health and safety of those around us remains our
priority. We couldn’t be more excited to welcome our customers back into our stores and branches,
however, our customers will continue to be able to transact with us through our digital and phone
channels for all of their lending and leasing needs.
Our unique COVID-19 resource center is designed to help you navigate through the current financial
environment. With articles and tools, our resource center is a one stop solution to help you stay on
track with your finances during this time. Learn more here.
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